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ALPIN CARD General Terms & Conditions

I. General Information and Scope of Services

The Ski ALPIN CARD is a product offered by the participating lift and cableway companies listed on the website www.alpincard.at for the regions listed on that website (the “Regions”). The Ski ALPIN CARD is a ski pass that entitles the holder to use the facilities that are in operation on the day of use for a total of fifteen days, not before October 11, 2025, and not after May 3, 2026. The members of the Ski ALPIN CARD nevertheless agree, on a voluntary basis and subject to revocation at any time, to allow eligible Ski ALPIN CARD holders to use the facilities beyond fifteen days. The Ski ALPIN CARD day and multi-day ski passes (collectively, the “Ski ALPIN CARD”) may be purchased either online via one of the websites of the participating lift and cableway companies or directly from the participating lift and cableway companies during their respective business hours. These General Terms and Conditions apply in all cases. The customer’s contractual counterparties arising from the purchase of Ski ALPIN CARDs are the participating lift and cableway companies in each case. Depending on the product, the Ski ALPIN CARD entitles the customer to use the facilities and slopes operated by the participating cableway and lift companies within the respective scope of operation and during operating and opening hours. Excluded are special rides outside normal operating hours and, to the extent organized by the participating lift and cableway companies, the local ski bus. Each cableway and lift company operates its cableway and lift facilities and slopes independently and on its own responsibility.


II. Contract Formation

[1.] The customer’s online order, submitted via the website of a participating lift and cableway company, requires the complete and correct entry of all mandatory fields in the booking window and the express acceptance of these General Terms and Conditions by using the application provided in the booking window. Incorrect information may result in withdrawal of authorization without compensation and exclusion from carriage. The Ski ALPIN CARD season pass and the Ski ALPIN CARD ski passes for eight to thirty-one days may only be booked with a current photograph. The customer must promptly notify any changes to contact details (name, residential address, email address). By entering the data and clicking the button “zahlungspflichtig bestellen” (order with obligation to pay), the customer submits a legally binding offer to enter into a purchase contract for the Ski ALPIN CARD. Acceptance of this offer remains expressly reserved. There is no obligation to accept the customer’s offer. If applicable, the customer will receive an email to the stated address confirming acceptance of the purchase offer, no later than ten days. These provisions apply accordingly to the purchase of the Ski ALPIN CARD from one of the participating lift and cableway companies, provided that a customer who is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG) is entitled to a right of withdrawal for online orders. The withdrawal notice and a withdrawal form are linked on the websites of the participating lift and cableway companies.
[2.] The services included in the Alpin Card may be used after receipt of the respective data carrier during the relevant period of use and after the participating cableway and lift companies have commenced operation of their cableway and lift facilities.


III. Prices and Payment

[1.] The Ski ALPIN CARD is sold at the current rates (i) stated on the website www.alpincard.at or (ii) stated in the price lists, posted prices, brochures, and similar materials available from the cableway and lift companies (the “Tariff Notices”). Upon purchase of a Ski ALPIN CARD, a deposit fee (KeyCard deposit) will be charged. The amount is also shown in the Tariff Notices and will be collected together with the invoice amount. The deposit fee and the stated rates each include statutory value-added tax (VAT). The Ski ALPIN CARD may be purchased by credit card (for example Visa, MasterCard, American Express, or Diners Club), advance bank transfer, or cash at the cableway and lift companies.
[2.] If a Ski ALPIN CARD is lost or damaged, a new Ski ALPIN CARD may be issued for a processing fee of EUR 15 (plus KeyCard deposit). Reissuance requires presentation of the blocking confirmation and an official photo ID.


IV. Shipping

For online orders with postal delivery, the Ski ALPIN CARD is generally dispatched within two days after acceptance of the order. No responsibility is assumed for postal delivery times. As a rule, delivery takes at least three business days after dispatch.


V. Use of the Services

If the member companies of the Ski ALPIN CARD are generally ready and able to perform, meaning the lift facilities are at least partially in operation and the relevant slopes can be used given snow conditions, the customer has no right to withdraw from the contract, in particular not due to bad weather, avalanche risk, the customer’s unforeseen early departure, temporary operational interruptions, weather-related shutdowns of individual facilities or ski areas, closures of individual ski runs or ski areas, overcrowding on slopes, or illness of the ticket holder.

Accordingly, in these cases there is no entitlement to a refund, and the customer remains obligated to pay.

Actual use of the Ski ALPIN CARD falls within the customer’s sphere of responsibility, provided the partners have their lift facilities in operation. If the customer uses the card for fewer than fifteen days, there is therefore no entitlement to a refund.

Use of the Ski ALPIN CARD services is governed by these General Terms and Conditions and the respective terms of carriage of the relevant lift and cableway company. Officially mandated rules and measures relating to pandemics (for example COVID-19) also apply.

It is expressly stated that no (partial) refund may be claimed if the partners of the Ski ALPIN CARD are ready and able to perform but the user does not use those services due to personal considerations or decisions. If, for example, authorities require certain measures to use the partners’ services (for example the obligation to present proof of a negative test result, proof of vaccination, etc.) and the user cannot or does not wish to provide such proof, the user may not claim any (partial) refund.

It is further stated that compliance with any officially mandated COVID-19 measures or other protective measures to contain a pandemic is exclusively the user’s responsibility. If the user cannot or does not wish to comply with officially mandated measures, carriage must not take place, and the user may not claim any (partial) refund.

Likewise, there is no entitlement to a (partial) refund or extension of the Ski ALPIN CARD if partners of the Ski ALPIN CARD take one or more lift facilities out of operation due to reduced user frequency caused by a pandemic, since the user still has the opportunity to use the majority of the services offered.


VI. Liability

Liability for damages is limited to cases of intent or gross negligence. Claims for damages based on slight negligence are excluded. The customer must assert any damages claims against the cableway and lift company responsible for the damage in each case.

Service performance may be temporarily restricted in whole or in part due to technical disruptions, lack of snow, force majeure, or natural disasters such as wind storms, thunderstorms, heavy rain, extreme snowfall, avalanche risk, or other operating circumstances affecting one or more cableway and lift companies. The Ski ALPIN CARD is a supra-regional product that can be used with all participating cableway and lift companies. No warranty is provided that the services offered under the Ski ALPIN CARD will be continuously available with every individual cableway and lift company on every day.

There is no obligation to keep all facilities continuously available. The range of facilities available for use may change daily and during the course of a day. The currently available offering is shown at the respective ticket offices, on electronic panorama boards, through the ski area’s information channels, at the respective lifts, and also online. Restrictions in the range of facilities, as well as a reduced offering of facilities, do not give rise to any entitlement to a price reduction or refund of the amount paid for a ski pass.


VII. Refund in the Event of Government-Ordered Operational Closures

If the participating cableway and lift companies are prevented from providing services with all lift and cableway facilities in all Regions in which the Ski ALPIN CARD is valid (the “Affected Cableway and Lift Companies”) due to an epidemic or pandemic or other official orders (for example energy-allocation measures), and this results in a complete shutdown of the Affected Cableway and Lift Companies for a period of at least four weeks from the purchase date, the customer’s costs paid for the Ski ALPIN CARD will be refunded for the period of complete shutdown as follows:
• For Ski ALPIN CARD day passes and multi-day ski passes, the refund is calculated based on actual possible use (example: if closure occurs after the third valid day of a twelve-day ski pass, the customer will be refunded the difference between the purchase price of a three-day ski pass and the purchase price paid for the twelve-day ski pass).
• For the Ski ALPIN CARD purchased at a pre-sale price or regular price, the refund is calculated based on an amortization calculation. This calculation determines whether the customer has already amortized the costs of the Ski ALPIN CARD through use. Amortization occurs if the card was used on fifteen or more days. The calculation is therefore performed by dividing the purchase price by fifteen days and multiplying by the number of unused days. A refund is in any event excluded if the customer already used the Ski ALPIN CARD on fifteen or more days.
No entitlement to a refund exists for periods prior to the purchase date of a Ski ALPIN CARD. The customer may assert the refund claim with the selling cableway and lift company after the end of the season.


VIII. Refund in the Event of Injury or Illness

If the customer cannot ski due to an injury or illness, there is no entitlement to a refund. However, the cableway and lift companies reserve the right, as a courtesy and at their discretion, to reimburse the costs of the Ski ALPIN CARD (excluding the one-day pass). The customer must present a medical certificate issued by a local physician. The customer must report the injury or illness immediately.


IX. Misuse

The Ski ALPIN CARD is not transferable (including within a family). Any misuse results in withdrawal of the card without compensation. The customer must also reimburse the cost of a day pass and pay a penalty of EUR 70. The customer must store the card in a way that prevents misuse by third parties. The participating companies expressly reserve the right to file a criminal complaint.


X. Data Protection

Protecting our customers’ personal data is of particular importance to the cableway and lift companies. The companies therefore process customer data exclusively on the basis of statutory provisions (in particular the GDPR and the Austrian Data Protection Act (DSG)). Please refer to the privacy policies of the participating cableway and lift companies.


XI. Governing Law and Venue

The parties agree that Austrian substantive law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and excluding the conflict-of-law rules of private international law.

If the customer is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), the competent court for any legal disputes is the court with jurisdiction over the consumer’s domicile, habitual residence, or place of employment.

If the customer is a consumer with habitual residence in the EU, the consumer may, at the consumer’s choice, file a claim either with the competent court in Salzburg, or with the court at the place where the consumer has their domicile.

In all other cases, the parties agree that the competent court at the company’s registered seat has exclusive jurisdiction.


XII. Slope and Rescue Service

We ask for your understanding that recovery costs within the secured ski area will be charged. Our slope and rescue service monitors only marked and open slopes; you enter off-piste terrain at your own risk.


Last updated: January 2026